Access to clinical records
As a parent or guardian, you can ask to view information from your child's clinical record while on the ward. In some circumstances you may need to provide evidence of your right to access your child's clinical record.
There will be an opportunity to discuss the information in the clinical record and have it explained by a health professional. All access to the clinical record will be under supervision to preserve the integrity of the clinical record.
Requests for copies of information from your child's clinical record must be made to the Release of Information team in the Clinical Record Department. (See contact details below). In accordance with the Privacy Act 1993 40 (1), we will respond to your request no later than 20 working days after date of receipt.
For further information on the Privacy Act or Health Information Privacy Code, see the Privacy Commissioner's website
Requesting a Copy of a Clinical Record
Information from your child's clinical record can be requested from the Release of Information team in the Clinical Record Department.
The request must be in writing or can be made by completing the appropriate form (Release of Information Request Form). Parents/guardians will need to provide evidence of right to access their child's clinical record.
Please note: If the request is for the clinical record of a patient who is over 16 years old, then consent in writing from the patient is required.
If you would like more information about accessing your child's clinical record, please contact the Release of Information team on
Phone: (09) 3074949 ext 22288
Fax: 09 307 8920 internal ext 22279
Release of Information Team
Clinical Records Department
Auckland City Hospital
Private Bag 92024
Business hours: Monday to Friday 7am to 4pm
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