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Difficult conversations workshop

Event Information

  • Time: 08.00 to 16.00pm Date TBC
  • Where: Ernest and Marion Davis Library, Auckland City Hospital
  • Presenter: - contact for more information

The Difficult Conversations Workshop is part of the Douglas Starship Simulation Programme. The aim is to provide a safe and formative learning environment to explore difficult conversations in healthcare and to promote a culture within Starship Child Health which supports and develops communication skills across all levels. We employ actors to produce a high fidelity experience, using scenarios tailored to the specific participants. The course provides an opportunity to explore and practice a range of collaborative approaches to community and teamwork and promote cultural engagement and sensitivity.

This is a non-profit one day course with the course cost varying according to professional role and CPE allowance. Medical participants are charged a higher rate to enable attendance from the other professions. Rates for 2018 are $800 SMO, $400 RMO, $200 Nursing/Psychology, $50 Allied Health. Lunch is provided.

The full day workshop covers principles of good communication followed by simulated healthcare conversations. Each simulation involves a multi-disciplinary team and professional actors who participate in the feedback to participants via debriefing sessions after each simulation.

We aim to have a mix of senior doctors, nurses and allied health workers from the same department engaging in a clinical conversation with the patients (actors) followed by further conversations involving a similar group from another department as the clinical scenario evolves. Common themes include managing conflict and anger, sharing bad or important news, addressing team interactions, providing open disclosure and considering the impact of cultural differences.

This is a recently introduced course and our aim is to engage as many of our senior medical, nursing and allied health staff as possible. We will be providing shorter courses and refresher courses as the programme evolves and develops.