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Difficult conversations workshop

Event Information

  • When: Monday, April 1, 2019
  • Time: 08.00 to 16.00pm. See current courses below for more dates
  • Where: Ernest and Marion Davis Library, Auckland City Hospital
  • Presenter: - contact for more information.

The Difficult Conversations Workshop is part of the Douglas Starship Simulation Programme. The aim is to provide a safe and formative learning environment to explore difficult conversations in healthcare and to promote a culture within Starship Child Health that supports and develops communication skills across all levels. We employ actors to produce a high fidelity experience, using scenarios tailored to the specific participants. The course provides an opportunity to explore and practice a range of collaborative approaches to community and teamwork and promote cultural engagement and sensitivity.

This is a non-profit 4 hour course with the course cost varying according to professional role and CPE allowance. Medical participants are charged a higher rate to enable attendance from the other professions. Rates for 2019 are $100 Medical, $80 Nursing, $50 Allied Health. There may be circumstances where funding is difficult, these cases will be evaluated individually.

Each half day workshop covers principles of good communication followed by simulated healthcare conversations. Each simulation involves a multi-disciplinary team and professional actors who participate in the feedback to participants via debriefing sessions after each simulation.

We aim to have a mix of senior doctors, nurses and allied health workers engaging in clinical conversations with the parents/caregivers/whānau (actors) as each clinical scenario evolves. Common themes include managing conflict and anger, sharing bad or important news, addressing team interactions, providing open disclosure and considering the impact of cultural differences.

We recognise the sensitivity of this training and we are committed to mana enhancing practice, creating a safe learning space, and upholding values of kindness, honesty and respect.

This is a recently introduced course and our aim is to engage as many of our senior medical, nursing and allied health staff as possible. We will be providing shorter courses and refresher courses as the programme evolves and develops.