Nga Tikanga o Nga Turoro
Your rights when receiving services from the Auckland District Health Board.
The Code of Health and Disability Services Consumers' Rights
(The Code) became law on 1 July 1996. It grants a number of rights
to all consumers of health and disability services and places
corresponding obligations on providers of those services.
The Code is reviewed regularly. The last review was in 2014.
The obligations of The Code apply both to individual providers, such as doctors, nurses and dentists, and to provider organisations, such as hospitals and other health and disability organisations.
The Auckland District Health Board has prepared a pamphlet based on The Code entitled "Your Rights" and this is summarised below. You can dowload a copy of the pamphlet in English here.
For more information, see the website of the Health and Disability Commissioner where you can:
- view / download a copy of The Act and The Code of Rights (The Code is available in full and in summary)
- view / download a copy of The Code of Rights in a wide range of languages (including NZ sign language)
- listen to The Code of Rights in a wide range of languages
You can also get a printed copy of The Code from your provider, the Health and Disability Commissioner or Bennett's Government Bookshops.
Click the image to read or download the latest information on your rights from the Auckland District Health Board
|English Large Print
Health & Disability Advocacy Service
The Health & Disability Advocacy Service was set up to ensure that consumers' rights under The Code are upheld. The service is free, confidential and independent, both of service providers, such as hospitals, and the Health & Disability Commissioner.
Advocates advise people of their rights and of the actions they can take if they have a concern about a health or disability service. The advocate will support and assist you in the actions you choose to take to resolve your concerns.
There are posters and pamphlets available in each department. Please ask the staff.
For more information, see the website of the Health and Disability Commissioner where you can find an advocate.
Phone (Auckland Central service): (64 9) 525 2700
Fax (National) 0800 2SUPPORT (0800 2787 7678)
Freephone (National) 0800 555 050
Monday to Friday 8:30am to 5:30pm. An answerphone is on outside these hours.
You can also contact an advocate based nearer to your home - see the local telephone numbers in the advocacy section of the Health & Disability Commissioner's website.