Your Rights

Nga Tikanga o Nga Turoro
Your rights when receiving services from the Auckland District Health Board.

The Law

The Code of Health and Disability Services Consumers' Rights (The Code) became law on 1 July 1996. It grants a number of rights to all consumers of health and disability services and places corresponding obligations on providers of those services.

The Code is reviewed regularly. The last review was in 2014.

The obligations of The Code apply both to individual providers, such as doctors, nurses and dentists, and to provider organisations, such as hospitals and other health and disability organisations.

The Auckland District Health Board has prepared a pamphlet based on The Code entitled "Your Rights" and this is summarised below. You can dowload a copy of the pamphlet in English here.

For more information, see the website of the Health and Disability Commissioner where you can:

You can also get a printed copy of The Code from your provider, the Health and Disability Commissioner or Bennett's Government Bookshops.

Your Rights

Click the image to read or download the latest information on your rights from the Auckland District Health Board

English

Your Rights English

English Large Print

Your Rights English Large Print 
Korean

Your Rights Korean 
Hindi 
 Your Rights Hindi
 Maori

 Your Rights Maori
 Samoan

 Your Rights Samoan

Simplified Chinese 

Your Rights Simplified Chinese

Traditional Chinese 

Your Rights Traditional Chinese 
Tongan 

Your Rights Tongan 
 

Health & Disability Advocacy Service

The Health & Disability Advocacy Service was set up to ensure that consumers' rights under The Code are upheld. The service is free, confidential and independent, both of service providers, such as hospitals, and the Health & Disability Commissioner.

Advocates advise people of their rights and of the actions they can take if they have a concern about a health or disability service. The advocate will support and assist you in the actions you choose to take to resolve your concerns.

There are posters and pamphlets available in each department. Please ask the staff.

For more information, see the website of the Health and Disability Commissioner where you can find an advocate.

Contact details:
Phone (Auckland Central service): (64 9) 525 2700
Fax (National) 0800 2SUPPORT (0800 2787 7678)
Freephone (National) 0800 555 050
Monday to Friday 8:30am to 5:30pm. An answerphone is on outside these hours.

You can also contact an advocate based nearer to your home - see the local telephone numbers in the advocacy section of the Health & Disability Commissioner's website.