The Code of Health and Disability Services Consumers'
Rights (The Code) became law on 1 July 1996. It grants a number of
rights to all consumers of health and disability services and
places corresponding obligations on providers of those
The Code is reviewed regularly. The last review was in 2014.
The obligations of The Code apply both to individual providers,
such as doctors, nurses and dentists, and to provider
organisations, such as hospitals and other health and disability
The Auckland District Health Board has prepared a pamphlet based
on The Code entitled "Your Rights" and this is summarised below.
You can dowload a copy of the pamphlet in English here.
For more information, see the website of the Health and
Disability Commissioner where you can:
You can also get a printed copy of The Code from your provider,
the Health and Disability Commissioner or Bennett's Government
Click the image to read or download the latest information on
your rights from the Auckland District Health Board
Health & Disability Advocacy Service
The Health & Disability Advocacy Service was set up to
ensure that consumers' rights under The Code are upheld. The
service is free, confidential and independent, both of service
providers, such as hospitals, and the Health & Disability
Advocates advise people of their rights and of the actions they
can take if they have a concern about a health or disability
service. The advocate will support and assist you in the actions
you choose to take to resolve your concerns.
There are posters and pamphlets available in each department.
Please ask the staff.
For more information, see the website of the
Health and Disability Commissioner where you can find an
Phone (Auckland Central service): (64 9) 525 2700
Fax (National) 0800 2SUPPORT (0800 2787 7678)
Freephone (National) 0800 555 050
Monday to Friday 8:30am to 5:30pm. An answerphone is on outside
You can also contact an advocate based nearer to your home - see
the local telephone numbers in the advocacy section of
the Health & Disability Commissioner's website.