We recommend arriving at the hospital at least 30
minutes before your scheduled appointment. This will allow
you time to find a parking spot and make your way to your
See 'Where We Are' for information about where
to park, including drop-off points and parking fees.
Once you have made your way from the carpark to the clinic
building, you will need to find the outpatients reception area for
Starship Children's Health (there is a dedicated area within the
Greenlane Clinical Centre) and let one of the clinic receptionists
know you have arrived.
They will then check your current details. You will need to tell
them if you have recently changed your address, phone number or
general practitioner (GP). If you have been asked to provide proof
of eligibility, you can give the receptionist a copy of your
child's birth certificate or passport. For more information see eligibility for
publicly funded healthcare.
The receptionist will tell the doctor or nurse and the
clinic staff you have arrived, and also advise whether your
child needs to have an x-ray or any other tests done before the
appointment. Most children will have their height and weight taken
by a member of the clinic staff.
How long will our appointment take?
Please allow up to an hour for your first visit, as well as
another 30 minutes to park, find your way to Outpatients and
register at reception. During the consultation a full medical
history will be taken, including an examination where appropriate,
and tests such as x-rays or blood tests may then be requested. Some
of these tests can be done at Starship at the time of your
appointment, whereas other tests may have to be arranged for
Starship Children's Health is also a teaching facility. This
means that doctors sometimes have medical students present during
their clinics. If you would prefer not to have students present
during your appointment, please inform a member of the staff.
If your appointment is at Starship, there are televisions in the
outpatient waiting rooms, as well as a fully supervised playroom
which can also be used by siblings while you are waiting for or
during your appointment.
At Greenlane Clinical Centre there is a television in the
waiting room and a playroom for use while waiting for your
appointment. The playroom is not supervised so siblings cannot be
left there during your appointment.