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Coming to Starship
We know how hard it is coming to somewhere
unfamiliar and we want to inform and guide you |
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Coming to Starship > Family Information Service
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Family Information Service
What Kind of Information is Provided?
The Family Information Service, located on level three near the Outpatient Department, is a free service that provides families / whanau / caregivers with up-to-date, easy-to-read consumer health information on children's medical conditions and disabilities, including support group contact details.
As parents / caregivers and members of the extended family / whanau, you are welcome to use this free service. No referral is required, though health professionals may also request information on your behalf, if you so wish.
Information is available on:
...and in many different forms:
- books, including many for children on medical topics
- pamphlets and factsheets
- videos / DVDs
- magazines
- internet printouts, including material in other languages
- databases, some listing, for example, parent support groups and others, subscription-based, providing hard-to-get information on, for example, rare disorders
NB: Books and videos are only available for use within Starship. Photocopying services are available.
Feedback from Families
“Excellent, Thank you. The baby is doing really well, drinking more than ever and much happier.”
“Thank you so much for the prompt reply to my information request. The family I am assisting will be very grateful. I wish we had a similar service for the ACH. You do an amazing job! How can we clone you for the adults?”
“Thank you so much for sending the information so promptly! I appreciate your help very much.”
“Thank you so much for your efforts in obtaining information on this topic. The definitions and papers you sent me were very interesting and have provided me with more educated questions to take to the specialists.”
“I don’t know what to say. I appreciate your help to me. Any information that could help my daughter is welcome. The workshop could be a good chance for me to meet those people and understand more about what I am dealing with. Thanks a lot.”
 Back to Top
 Visit the Family Information Service on level 3 (opposite Outpatients reception), Starship Children’s Health, Park Road, Grafton, Auckland Write a letter to the Family Information Service, Level 3, Starship Children’s Health, Private Bag 92024, Auckland
Send a fax outlining your request to (64 9) 307 4979
Phone (64 9) 307 4955
Email your request to ssfis@adhb.govt.nz
Opening Hours:
Monday to Friday: 10:00am – 2:00pm
Phone messages may be left and fax, email and website requests sent at any time
Information provided by the Family Information Service is not intended to replace qualified medical or professional advice. For diagnosis, treatment and medication you should consult a health practitioner. Whilst every effort is made to provide the most current and relevant information, the Family Information Service does not assume responsibility for any errors or omissions in published sources, and cannot guarantee the accuracy of these sources. Not all practices/treatments described in the literature will be available in New Zealand.
kidshealth National website
If you wish to search independently for information, you could go to:
www.kidshealth.org.nz - this child and youth health information website is a joint initiative between the Starship Foundation and the Paediatric Society of New Zealand
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